CITES CBP ILS Team Earns Well-Deserved Kudos from Customer

The Chenega IT Enterprise Services (CITES) Custom and Border Protection Integrated Logistics Support (CBP ILS) team has been working hard at not only completing a crucial task on the contract but doing so in a way that goes above and beyond expectations. The contract aims to provide repairs and on-demand services to scheduled customer equipment, which requires effort to resolve. Examples of the work include repairing accidents and incidents, damage incurred from natural disasters, equipment relocations, special event services, and calibrations. This is all part of a larger process improvement project that Chenega MIOS subsidiaries have conducted for over 17 years.

Recently, the team was tasked with finalizing an inventory check, a meticulous assignment, required annually to ensure the contract runs smoothly. Though the check is completed annually, the customer was especially impressed with the way the team performed this year’s with ease and proficiency.

“I wanted to recognize Norvin Luna, Glenn Kaiser, and all other CITES employees involved in completing the Annual CBP FY22 inventory so quickly and proficiently. Once again, Integrated Logistics Division – Albuquerque (ILD-ABQ) had no missing items while completing this inventory well before the Enterprise Infrastructure Operations Directorate (EIOD) Asset Management required completion date. In conjunction with their daily duties, the warehouse staff work hard all year to help ensure that the CBP Inventory goes smoothly. The Office of Information Technology (OIT) Asset Management also praised Norvin and Glenn for their efforts during this inventory,” said Christopher Sunseri, Program Manager of U.S. CBP Cargo and Conveyance Security.

Being that Chenega MIOS subsidiaries have been leading the forefront on this mission for over 17 years, it is monumental and telling that the CITES team is still able to strike up kudos for their job well done. Great work, CBP ILS team!