Articus Solutions (AS) would like to spotlight its team supporting the Management (M) Bureau/Management Services (MS) Travel and Transportation Division (TTD) at the United States Agency for International Development (USAID) for the impeccable work they consistently complete for their customers. This team, consisting of Calvin Johnson, Hashim Miles, Rosalinda “Lyn” Lucas, Jasmine Hill, and Markeya Glover, facilitates travel for an office that supports 4,500 travelers annually in over 85 countries across the globe. They are responsible for the quality control of official and diplomatic passports and visa applications, ensuring accuracy prior to submitting to the Special Issuance Agency (SIA) or the foreign Embassy, as appropriate, and they provide technical guidance and training for travelers on the use of the E2 Travel System. Articus’ Travel and Administrative Specialists are highly organized and analytical. They are responsible for staying on top of all regulations, guidance, and updates in relation to domestic and international travel.
“I love how this amazing group of professionals performs as a team. They obviously care about and support each other. They are such a pleasure to work with,” says Program Manager Joseph Malizia.
This team regularly receives kudos from the people that they assist. One customer wrote in, “Dear Passports & Visas team — I am VERY PLEASED to confirm that I just received my US DIP passport, together with the needed visa for my assignment with USAID/Sierra Leone West Africa. Thanks so much to ALL of your team for their work to expedite the DIP passport processing.”
Another customer stated, “I just wanted to say a big thank you! Yesterday, I received my Diplomatic Passport (incredibly fast!). You were just amazing from the moment I passed through the Travel Office door. You were friendly, welcoming, and extremely helpful. Your positivity was clearly evident. I really appreciated everything that you did for me, as I was nervous about receiving my passport in time to get a visa. You embody exactly the type of employee USAID needs, so thank you once again – it was an absolute pleasure working with you.”
The work that this team does is often time-critical, so attention to detail is an essential part of the job that these employees do not take lightly. Their friendly personalities and drive to want to help make them the perfect fit for their jobs, and Articus cannot thank them enough for their incredible representation.
Thank you, team!
From left to right: Hashim Miles, Markeya Glover, Rosalinda “Lyn” Lucas, and Calvin Johnson
Jasmine Hill