CABS Recognizes Mary Proctor for her Outstanding Customer Support

Chenega Analytic Business Solutions (CABS) is proud to recognize Navy Common Access Card (CAC) Program Manager Mary Proctor for her exceptional customer service skills. Mary began her tenure at Chenega in April 2021. Since then, Mary has demonstrated to be a superb leader who excels at managing her customers and employees’ expectations, all while boosting employee morale.  Aside from being a sensational leader and team player, Mary’s favorite part of her job is greeting and helping customers. She gets a good sense of gratification from exhibiting excellent customer service. “I like to ensure the customers are cared for while being empathic. The feeling of excellent teamwork with the validation that they were taken care of in a professional, timely manner satisfies me. Every customer is important, and none is to be misjudged. Treat all with respect, as we are all human. Everyone’s day is not your day,” she says.

Mary enjoys traveling, bowling, shopping, and cooking outside of work. As a mom of two with four grandchildren, Mary enjoys spending time with her family.

Every day Mary strives to become a better leader for her team, whether it’s determining her strengths and weaknesses, effectively communicating with her employees and customers, or learning how to utilize her squad efficiently. Mary’s positive attitude and customer service-oriented personality make her a delightful addition to the CABS team. Thank you, Mary!