Translating Enterprise Knowledge Into Action.

Information Technology Infrastructure Operations and Data Management Services encompass all the processes and services provided by our staff to deliver an IT platform to our customers that’s agile, scalable, highly available, secure, and accessible to their internal or external customers. These services include systems administration, network, storage, server, and security functions required to meet the customer’s mission.  Some of the critical management processes include ticket, event, cyber incident, release, configuration, and problem management.

CARS’ UC services deliver a consistent unified user interface and user experience across multiple devices and mediums within the customer’s enterprise. The foundational services within an integrated UC architecture include messaging, mobility, voice, conferencing, and video. Our UC approach is not based on a singular technology or solution but a framework to provide interconnected systems of enterprise communication devices and applications.

Digital Transformation can be defined as using digital technologies to create new – or modifying existing business processes, culture, and customer experience to meet changing business and market requirements. CARS’ ITSM framework includes industry best-practice and methodologies to design, deliver and improve the way IT-enabled services are managed throughout their lifecycle. This includes change management, problem management, incident management, asset management, and knowledge management. CARS will ensure the right ITSM processes, people, technology, and data are in place and accessible to meet the customers’ goals and ultimately their mission.

We provide enterprise-wide, centralized monitoring and analytics, delivering a single-pane-of-glass view for our customers into their mission systems and services. Our customer-focused approach leverages the best IT management tools for your needs, integrated to present a clear, easy-to-navigate enterprise. The foundation of our monitoring strategy is our ability to integrate, discover, map services to infrastructure, proactively manage, and intelligently display consolidated yet insightful mission awareness to our customers.

CARS supports Federal Aviation Administration (FAA) mission requirements by providing Major Systems Support; Professional Services; and Technical, Engineering, and Scientific Services for the Electronic Federal Aviation Administration (eFAST) Master Ordering Agreement (MOA) from the FAA.

CARS provides Spanish translation support for the DOJ International Criminal Police Organization (INTERPOL) Operations and Command Center’s Translation Program at the INTERPOL Washington – US National Central Bureau (USNCB). The Washington USNCB acts as the representative for the United States to the INTERPOL on behalf of the Attorney General. The Translator Specialist(s) serves as an expert in the translation of Spanish and will translate all incoming Spanish messages as well as, the translation of outgoing English messages, notices, and diffusions into Spanish as needed.

CARS provides software and system engineer support to the Air Force Life Cycle Management Center Detachment 12 (AFLCMC/Det 12). The Air Operations Center Training Tool (ACTT) is a training framework for the Air Operations Center (AOC) system and network administrators to accomplish Mission Qualification Training. ACTT provides an environment to conduct interactive training that is not possible on operational systems. The CARS team is responsible for modernizing and sustaining the ACTT.

CARS provides Video Teleconferencing (VTC) Facilitation and Presentation Support and Help Desk Support to the United States Air Force (USAF) Alaskan Command (ALCOM).