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CS Awarded A Contract With The USMA At West Point

CS Awarded a Contract with the USMA at West Point

Chenega Systems (CS) was awarded a contract with the United States Military Academy (USMA) at West Point to provide Enterprise Information Technology Helpdesk support for its Managed Service Provider. CS will augment the on-premise support bridge to provide a more robust, agile, and responsive IT Support Bridge. 

The USMA currently has over 10,000 end-users which include students (Cadets and Cadet Candidates), faculty, and staff, who require IT service support during school-sponsored trips, both stateside and abroad at any given time. The USMA is evolving the way they manage IT incidents due to the introduction of new technologies on a new network known as the West Point Research and Education Network.

CS will maintain the incident management process, technology, and staff; provide training to the USMA IT support bridge staff; maintain the knowledge management database; maintain each capability of support desk mobile applications, email, web forms, chat, and phone numbers; daily, weekly, monthly, and quarterly incident management and status reports; and handle sustainment, operations, and maintenance of the helpdesk ticketing system.

Chenega Systems is proud to support the USMA at West Point in its mission “to educate, train, and inspire the Corps of Cadets so that each graduate is a commissioned leader of character committed to the values of Duty, Honor, Country, and prepared for a career of professional excellence and service to the Nation as an officer in the United States Army.”

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