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CTI’s Natick Team Goes Above And Beyond In Time Of Crisis

CTI’s Natick Team Goes Above and Beyond in time of Crisis

Chenega Technical Innovations, LLC (CTI) is proud to support the U.S. Army Natick Soldier Systems Center (NSSC) in Natick, MA. On a day-to-day basis, employees on the CTI team at Natick are responsible for providing a range of IT solutions empowering the NSSC as the Army’s one-stop soldier support center. The NSSC is responsible for researching, developing, fielding, and managing food, clothing, shelters, airdrop systems, and other soldier support items.

Over the last month, Natick Network Enterprise Center officials have recognized several of CTI’s employees for their outstanding leadership and commitment to soldier success. Congratulations, and thank you to Karen Fournier, Program Manager; Todd Boudreau, Senior Help Desk Support Services Specialist for Combat Capabilities Development Command; and Steve Lanoie, Lead Network Manager for personifying Chenega’s culture through your unwavering commitment to the mission.

Karen Fournier, Program Manager

As Program Manager, Karen is responsible for the overall execution and performance of the contract. Since the start of the COVID-19 crisis, Natick Chief Enterprise Systems Division credits Karen with her ability to “strike a fair balance between employee safety and customer needs. She has always had the customer’s best interest at heart and, in these trying times, is still working to make sure all customers needs are met. Her willingness to remain flexible is very much appreciated.”

Karen Fournier - CTI's Natick Team Goes Above and Beyond in time of Crisis
CTI's Natick Team Goes Above and Beyond in time of Crisis - Todd Boudreau
Todd Boudreau, Senior Help Desk Support Services Specialist for Combat Capabilities Development Command

In his role as the Senior Help Desk Support Services Specialist for Combat Capabilities Development Command (CCDC), Todd is responsible for providing end-user desktop support services for approved desktop applications and Host-Based Security System Services for Natick Soldier Systems Center, as well as providing technical guidance and leadership to junior-level staff. CCDC Chief Information Officer credits Todd with “being extremely valuable these past couple weeks. He’s really stepping up to what I always hoped this lead position would be.”

Steve Lanoie, Lead Network Manager

As Lead Network Manager, Steve oversees the network team, monitors existing network infrastructure, and ensures proper operation of all wired and wireless network equipment from a variety of vendors, including Cisco, Nortel/Avaya, Brocade, Juniper, and Aruba. This includes installing, managing, maintaining, and troubleshooting data network systems, including GigE, switching, hubs, routing, mobile/wireless technology, protocols, and protocol analyzers.

Natick Chief Enterprise Systems Division says, “Steve is constantly going above and beyond. His expertise in the network arena is unparalleled. He possesses an unusual combination of being highly technical but also very capable of communicating technical concepts to the layperson. On top of this, he has proven his skills in leadership and always maintains a very professional relationship with the Government. His unique combination of skills and abilities are greatly appreciated and reflect great credit upon Chenega Technical Innovations.”

While the CCDC CIO adds, “Since 24 March, where we moved to a predominant telework situation, Steve’s support has gone well beyond expectations. These are very different times requiring fast decisions and changes to adapt to the new COVID-19 telework demands. Steve has been readily available, easy to reach, quick to troubleshoot, and always willing to support. His efforts, including after-hours maintenance windows last Friday and Monday evenings, effectively allowed us to more than double our DREN VPN capacity in less than four weeks of being in this telework situation! Today we were able to allow all CCDC Soldier Center employees to connect to DREN VPN for the entire day. This would not have been possible without Steve’s contributions over the past few weeks. I can’t put into words how significant this is, not just for us but for the soldiers that rely on the products we support.”

CTI's Natick Team Goes Above and Beyond in time of Crisis -Steve Lanoie
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