Enterprise ITSM & Modernization

Secure. Resilient. Ready.

Chenega Agile Real‑Time Solutions (CARS) is a trusted ServiceNow implementer and operator for complex, high‑security federal enterprises. We design, run, and modernize mission‑critical IT service operations across classified and unclassified environments—delivering measurable outcomes where uptime, compliance, and speed matter most.

CARS operates six classified and unclassified ServiceNow environments across three security domains for a large Intelligence Community customer. We support 40,000+ users, manage 9,324 modules, and deliver the full Information Technology Infrastructure Library (ITIL) lifecycle—from request to resolution—at enterprise scale.

Our teams don’t just implement ServiceNow. We run it, modernize it, and sustain it in the most demanding federal environments.

CARS is an Alaska Native–owned subsidiary of Chenega Corporation delivering mission-critical IT and professional services across the Department of Defense and Intelligence Community (IC). Founded in 2017, CARS brings a proven track record supporting complex federal environments with a senior, mission-experienced workforce that understands operational risk, security requirements, and the realities of federal execution. We provide end-to-end program, infrastructure, and application support through a mature Program Management Office and contract-tailored management plans, applying industry best practices to drive measurable performance and year-over-year efficiencies. CARS integrates seamlessly with government teams to sustain operations, enable modernization, and deliver reliable outcomes where mission success is critical.

Our Joint Promise with ServiceNow

Together with ServiceNow, we deliver secure, resilient, data‑driven IT operations at scale, focused on the outcomes federal executives care about most:

Maximum uptime
Faster time to resolution
Audit‑ready compliance
High user satisfaction

What We Deliver

Mission Service Mapping & Real‑Time Awareness

Mission service mapping that provides real‑time impact awareness, enabling leadership to understand operational risk and mission impact as it happens.

ITSM Modernization & Sustainment

End‑to‑end ITSM delivery across Incident, Request, Change, Problem, Knowledge, and Service Catalog, supported by a Tier 0–4 model with Tier 1.5 remote resolution for faster outcomes.

Platform Operations & Upgrades (Impact Level 5 (IL5) / Air‑Gapped)

Secure on‑prem, N‑1 upgrade strategy with structured UAT across 20+ service owners, backed by CAB‑driven governance to ensure stability and compliance.

Configuration Management Database (CMDB) & Asset Intelligence

10,000+ directly managed CIs
Integrated visibility across 500,000+ enterprise CIs
Governance for 13,000+ software licenses Providing a trusted, authoritative view of the enterprise.

Security Operations (SecOps) Enablement

Classified SecOps sandbox environments with vulnerability and incident workflows aligned to RMF and ATO evidence, supporting continuous security operations.

RunOps at Enterprise Scale

Enterprise Watch and mission threads
200+ operational dashboards
7,000+ monitoring profiles
Enabling proactive, data‑driven operations instead of reactive firefighting.

Proven Outcomes

100% SLA attainment across availability, incident resolution, change fulfillment, first contact resolution, and deployment success
95.67% of calls answered in under 30 seconds with less than 5% abandonment
Complex enterprise transition completed in 60 days—ahead of schedule—following protests and a stop‑work period, without service disruption
Public Key Infrastructure (PKI) services issuing 2,000+ certificates per month, achieving a 99% audit score (20% above threshold)
Sustains 15,000+ monthly service contacts, 700+ workflow queues, and 1,000+ knowledge assets powering Tier 0 self‑service
Manages 2,000+ cross‑domain transfers per month, using capacity analytics to enable an efficient chargeback model

CMDB & Asset Governance at Scale

10,000+ CIs directly managed in CMDB
500,000+ CIs integrated enterprise‑wide
Lifecycle alignment with TAM
License governance for 13,000+ software licenses

Scale & Complexity We Operate Every Day

40,000+ users
6 ServiceNow environments across 3 classification domains
9,324 modules in scope
12,000+ servers and 4,000+ network devices monitored
200+ dashboards and 7,000+ monitoring profiles
15,000+ monthly service desk contacts
700+ workflow queues
1,000+ knowledge articles

CARS was built for Federal Missions. We delivers enterprise ITSM modernization that works in the real world—in classified environments, under continuous audit scrutiny, and at a scale where failure is not an option. Fill out the form to contact us and see how we can support your mission.